UK Broadband Users Paying Over the Odds

A recent survey that was conducted by the Guardian has revealed that many broadband users in the UK are receiving speeds that are more than 40% slower than that they are paying for.

The survey that was conducted by the Guardian attracted more than 3,000 participants where the user conducted a speed test and provided some information such as which broadband provider they are using, the speed that their broadband provider say they are receiving and the actual results from their speed test. This survey was conducted as the Guardian wanted to create an up to date map of Britain which distinguishes the difference between advertised speeds and speeds received.

The key findings that have so far been published by the newspaper have revealed that, “Customers are paying for an average of 12 megabits per second, but actually receiving 7Mbps, a gap of 42%.”

The response to the survey has also revealed that many participants have struggled with poor speeds when the weather has been bad. The newspaper claimed, “Readers complained of broadband blackspots in city centres, of exposed copper lines that fail in bad weather and of having to move businesses out of homes because of poor connections.”

The published result of the survey revealed that TalkTalk and Sky broadband users were receiving the slowest speeds from those advertised with an astonishing 60% difference. “TalkTalk and Sky customers reported a 60% shortfall, the widest gap between median advertised and actual services. TalkTalk subscribers had been promised an average speed of 8Mbps, but were receiving 5Mbps, and Sky customers were promised an average 12Mbps and received 4.8Mbps.”

At the other end of the scale, it was the BT broadband users who reported the best results with a 25% difference between advertised speeds and the speeds received. “BT’s customers fared best, paying for 8Mbps and receiving a quarter less at 6Mbps.”

From April, broadband suppliers can now only advertise up to speeds if at least 10% of their customers are receiving them. As a broadband company has to only ensure that a small percentage of their customers are receiving a certain speed, many customers are still being misled to believe that they are receiving a broadband speed that in reality much slower.

This survey has raised the awareness and importance to check the broadband speeds that you are receiving compared to those that you are paying for. So far, thousands of broadband users have now realised that they have been paying over the odds for a service which is nowhere near the standard that was offered.

The way forward is to conduct a speed test on an independent site and if the results show that you are not receiving an adequate percentage of the speed that you are paying for, contact your broadband supplier and find out if they have any procedures in place for this issue.

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