Key Questions to Ask your Online Backup and Disaster Recovery Provider

Within recent years, the popularity of cloud based services has dramatically increased and therefore the online backup and disaster recovery market has become more competitive and saturated.

As there are now more competing companies who claim that they can successfully backup your data to the cloud and recover it in the event of a disaster, it is imperative that substantial research is carried out to confirm the legitimacy of the provider. To ensure this is the case, asking some simple questions and conducting some research about the service provider can go a long way to ensure that the chosen service provider can more than meet your requirements.

When researching which online backup provider will be able to meet your requirements, asking some standard questions about the service they offer can go a long way to help you determine how legitimate their service is. Finding out what software that they use, the hardware that they use to store data on and the location and level of certification of their data centres can quickly help you determine whether the service provider is using appropriate resources to protect your data.

The company’s current standing within the online backup and disaster recovery market and their current client will speak volumes about the service that they offer. Asking about the current client database that they currently have and whether they deal with other businesses that are in the same market sector can help to ease worries that they have the ability to help you meet any compliance regulations that you may be subjective too.

If you are also looking for a disaster recovery solution to reduce down time in an event of a disaster, further questions should be posed to the service provider. Gaining an idea of the number of recoveries the provider has performed and whether any tests are conducted and documented so you are assured that your data can be recovered if you were to suffer from a disaster and downtime is kept to a minimum.

The online backup and disaster recovery market has become saturated with a range of providers. As there are now more businesses all competing, it is vital that you conduct some research about the service provider and to ask questions about the solution to ensure that you will be utilising the services of a company who can provide the services to the required level.

2 thoughts on “Key Questions to Ask your Online Backup and Disaster Recovery Provider”

  1. It’s probably worth checking how long the provider has been around, I’ve heard of companies disappearing, which if you have local backups is ok, but if the online backup was your only storage for something particular you can lose it.

  2. There are over 50 providers now so it’s pretty difficult to find your way around.
    (and there are also quite a few comparison sites, just do a search on google)

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