Lack of support in any project can easily result in failure even with simplest project or activity. It is important for you to know that sending or moving your mission-critical data to a third party service provider online is never an easy attempt. Doing such thing without employing proper support can lead to very serious issues that can cripple the entire activity and/or the organisation.
Therefore, you need to examine your service provider, whose mission is to bring to the table a particular skill set to your organisation. More so, exploring the skill sets of the service provider should provide you with the freedom you need to develop the particular talent you have. If your service provider can say that they can bring talents to complement your business, then you are in good hands. Otherwise, it is time for you to search for the partner that will provide you with the freedom you need.
Cloud based services can abstract software and software infrastructure maintenance from your company at the same time optimising on the current hardware you already have. The service provider should be responsible for upgrading hardware and software, without any kind of downtime. Also, there should be availability of data system for your enterprise at all times. The data should be considerably scalable as well as activity that involve trouble shooting at the service provider’s end should flawlessly transfer you to the “hot site” or even to the “disaster recovery site” so as to provide your business with enough convenience option. Disaster recovery procedures must also be an integral part of the offerings. Data mirroring features should be automatic. Compliance to legal mandates must be incorporated into the backup process and archiving.
On a daily operation, there must be support services available for you to carry on your activities; and you should be allowed to refer or contact your technical support team members, assigned by your service provider, for any kind of problems. Customers that are using their services should be sure that they can get not less than 99.99% uptime. Ideally, 24/7 help desk should be provided by the service provider in order to make it easy for customers to get the help they need for their service. That can also make the customers to be sure of getting response from the service provider within 24 or at most 48 hours.
Another thing expected of the service provider is to regularly monitor the health of all customer accounts. If any suspicious activity is detected in the account, such activities must be logged in to the system and reported. In order to automatically trigger off warnings when there is any form of spur-of-the-moment activities, the software alerts must be configured right.
The cloud based support services must help to improve your return on investment (ROI). It must give evidence about the data storage model being marketed by your service provider to assist you in your exclusive business prospect.
Backup Technology is proud to be a 3D Hybrid partner of Asigra, which gives us the best support to reach our business goals.
