Tag Archives: Support

Why is Asigra the Most Reliable Cloud Backup Software Solution?

December 10, 2015 Callum Huddlestone

The significance of a technology is evaluated through its capability to accomplish various business targets. One such technology we want to discuss today is a cloud backup and data storage software.

Asigra, founded in 1986, is considered the most reliable cloud backup and recovery software. Asigra offers security, affordability, reliability and manageability. It is one of the leading software providers for cloud backup and data recovery. Asigra has made managed business backup system very simple.

Managed backup service providers are attracted to using the Asigra solution for the profit margins, recurring revenue, marketing support, client retention model, FIPS certification, and the company ethics. In addition, Asigra allows its partners to go to market fast, in unprecedented ways. Partners are able to enjoy the various support services that are developed by Asigra.

By developing customer base and increasing margins, Asigra partners get the possibility to make a lot of money. By giving high tech value added services, Asigra’s partners can avoid channel conflict, triumph over technology restraints, improve customer satisfaction, receive ecosystem support, and access marketing and sales support to flourish their business.

Asigra reduces ownership risk by minimizing the operational threats. Asigra’s Hybrid Partner Program gives access to resources like programs for sales certification, training and market readiness kits. With the help of Asigra’s automated backup software, it becomes easy for partners to concentrate on different business activities to achieve their target. Partners are given choices to select the level of involvement and stay responsive to meet the demands of clients with hybrid, public or private cloud services delivery.

Service Level Agreements (SLAs) are valuable for demanding clients. SLAs develop trust of customers. Asigra cloud backup and recovery software can protect several Petabytes of data from one or many sources. In addition to maximum storage capacity, Asigra software is legally compliant for acts, such as: PCI-DSS, Data Protection Act, HIPAA, and Sarbanes-Oxley. Additional point that make Asigra trustworthy for backup service vendors and end users is its flawless reputation.

Asigra has developed a robust ecosystem with passion meticulously. It provides cost effective and perfect support program to beat the competition in the industry. Asigra has spent a great deal of time and energy in developing such a system. Partners are given immediate access to CDM (Channel Development Manager). Additionally, peer network is also within access of partners. Free partner conference is held annually to make Asigra ecosystem friendly and to exchange information and experiences among partners.

Asigra covers all avenues that lead towards business growth. It gives surety to manage risks, client retention, and profit optimization. Asigra partners provide reliable cloud backup services that are scalable, robust, risk aware and consistent to worldwide clients. Asigra cloud backup offers great features and has the ability to examine backup repositories to find out errors and when it finds one, it activates algorithms to rectify the error(s).

If you are interested to introduce services concerning data recovery and online data backup, Asigra is the ultimate destination to achieve your goals successfully.

We, at Backup Technology, know Asigra software inside out; and we have been Asigra’s partner since 2005, and 3D Hybrid partner since 2010. Let us help you with your cloud online backup, data storage and recovery needs.

The Importance of Support Levels in Partnership

November 30, 2015 Callum Huddlestone

Lack of support in any project can easily result in failure even with simplest project or activity. It is important for you to know that sending or moving your mission-critical data to a third party service provider online is never an easy attempt. Doing such thing without employing proper support can lead to very serious issues that can cripple the entire activity and/or the organisation.

Therefore, you need to examine your service provider, whose mission is to bring to the table a particular skill set to your organisation. More so, exploring the skill sets of the service provider should provide you with the freedom you need to develop the particular talent you have. If your service provider can say that they can bring talents to complement your business, then you are in good hands. Otherwise, it is time for you to search for the partner that will provide you with the freedom you need.

Cloud based services can abstract software and software infrastructure maintenance from your company at the same time optimising on the current hardware you already have. The service provider should be responsible for upgrading hardware and software, without any kind of downtime. Also, there should be availability of data system for your enterprise at all times. The data should be considerably scalable as well as activity that involve trouble shooting at the service provider’s end should flawlessly transfer you to the “hot site” or even to the “disaster recovery site” so as to provide your business with enough convenience option. Disaster recovery procedures must also be an integral part of the offerings. Data mirroring features should be automatic. Compliance to legal mandates must be incorporated into the backup process and archiving.

On a daily operation, there must be support services available for you to carry on your activities; and you should be allowed to refer or contact your technical support team members, assigned by your service provider, for any kind of problems. Customers that are using their services should be sure that they can get not less than 99.99% uptime. Ideally, 24/7 help desk should be provided by the service provider in order to make it easy for customers to get the help they need for their service. That can also make the customers to be sure of getting response from the service provider within 24 or at most 48 hours.

Another thing expected of the service provider is to regularly monitor the health of all customer accounts. If any suspicious activity is detected in the account, such activities must be logged in to the system and reported. In order to automatically trigger off warnings when there is any form of spur-of-the-moment activities, the software alerts must be configured right.

The cloud based support services must help to improve your return on investment (ROI). It must give evidence about the data storage model being marketed by your service provider to assist you in your exclusive business prospect.

Backup Technology is proud to be a 3D Hybrid partner of Asigra, which gives us the best support to reach our business goals.

Technical Support Levels for Small, Medium, and Enterprise Businesses

November 10, 2015 Callum Huddlestone

Companies signing up for cloud backup and data storage services are not just looking for backup solutions. They want more than that; they want a partner that can give them support at all times. Companies anticipate to get support from the subject experts to keep their valuable information safe. They expect the experts to know how to backup data, what is important for their company, where to keep the data, and when to make backups. These companies prefer to reduce the number of technical workers in their offices, and instead rely on the technical skills of the service providers to solve any software issues and backup problems. Problems can occur at any time, therefore, such enterprises need round the clock support. Technical 24 x 7 support is what they expect from service providers.

Then, the question arises whether cloud backup firms can provide 24 x 7 technical support or not? Understandably, service providers cannot give Yes or No answer to this question. However, they have various types of services, including: Web-based Support, which is given by all service providers. This service includes FAQs or Frequently Asked Questions and their relevant answers. In addition, all service providers offer Contact Form to write your queries and get answers from the support team within a day or two. Forms are delivered to a given email address of technical staff and customers need to wait for their turn to receive answers.

A small number of service providers have established their Discussion Forum for clients. Common issues are discussed here by users and support team takes relevant actions to solve their issues. Though such forums can be used any time, users cannot expect to get an immediate response from staff.

Many online backup service providers use software to send Alerts when recovery or backup process stops working. In case of data breaches or access of Unauthorised User to get sensitive information, automated alerts are generated to inform the service provider or the administrator or both. Software is programmed to give response whenever there is a threat to customer information. Such type of software informs service providers when clients cannot solve out issues or unable to show reaction against security alert. To overcome such situations, service providers generate periodic alerts or call the client directly with a request to solve the issue and provide proper guidance.

There are some sophisticated backup services that provide additional support services at a reasonable rate. Clients are given favour to keep in touch with technical staff through phone calls to get solution of hardware or software issues 24 hours a day, 7 days a week. On the other hand, onsite assistance is given at premium basis, where by a technical support staff may be stationed at the clients’ location all day through out the term of the contract to solve out issues as they arise.

Customers need to decide what kind of technical support level they need to sign up for while they are evaluating a potential solution. Before signing up with an online backup and recovery service, companies should check the nature of the services offered and their own requirements. It is required to go through Service Level Agreements (SLAs) in detail.

When customers have understood the different service levels available, they can select the right service provider. Backup Technology provides 24 x 7 technical support and built-in automated alert system, which notifies concerned parties in case of failed backups or recoveries.

Online Backup: Does your Chosen Provider Offer the Support you need?

November 26, 2012

As the online backup market has significantly grown in the last decade, it has become more saturated and competitive with a host of different providers all claiming that their solution is the one for you. Due to the range and variety of solutions that are currently available, a key factor to be considered when making your decision about which solution to utilise is the level and quality of support that will be available.

Due to the sheer range of data backup solutions that are currently available in the market, from solutions aimed at the home user market to those targeting large businesses and enterprises, it is more than likely that you will require some sort of support within the year.

The support that is offered by different backup providers varies massively from those who offer a fully managed service with telephone and email support available 24/7 to those who simply offer the software and no proactive support to help resolve any issues. It is therefore vital that before you decide to utilise a backup solution, you know the type and amount of support that you will receive.

Utilising a solution where no proactive support is offered can be very risky. If you are expected to set up and configure the software yourself, it may result in backups failing and you remain none the wiser until you need to restore a file or folder. In many instances, by the time you realises that everything isn�t working as you need it to be, it is too late as the data isn�t available for restore.

The next step up from this is providers who only offer support via email and promise to respond within a time period. This can be very frustrating as you can be sat around waiting all day for a response to your problem or even receive a response the following day to only be asked more questions regarding your issue. Support via email only can be very slow and it can take days in order to come to a resolution. In the event of an emergency, this can be very frustrating and can significantly affect the running of your business.

There are also providers who offer both telephone and email support. This can be very advantageous, especially in the event of a disaster as immediate support and reassurance is available. The reassurance of knowing that if you have any questions, queries or problems, they can be quickly answered and solved within a short period of time which can go a long way in reducing the amount of disruption experienced in the event of a disaster.

If you are looking for a new data backup solution and feel that you will need a high level of support, some key questions to ask the provider is the type of support that would be available. Another key question to consider asking is the length of time that the provider has been using the product and their overall knowledge of it. If they have been proactively using one product for a number of years, a good knowledge base of the software should have been established. Therefore a resolution for any problems should be offered much more quickly if the problem has been dealt with in the past.

It is very important to understand what the provider is offering support wise and that you are comfortable with the level of support that you will receive whilst utilising their backup solution.